Privacy Policy

Introduction

OZRentAPlane may collect personal information when you browse the website, submit an enquiry, request aircraft booking information, or otherwise interact with the platform. This Privacy Policy explains the types of personal data we may collect, how that information is handled, and your privacy rights under the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs).

Information We Collect

We collect personal information necessary to deliver aviation rental services and maintain regulatory safety records:

• Contact Details: Full legal name, email address, telephone number, and residential/billing address.
• Pilot Credentials: CASA flight crew licence details, medical certificate class and expiry, flight log records, and government identification (e.g. ASIC, passport, or driver’s licence).
• Flight & Booking Details: Departure/arrival aerodromes, passenger manifests, flight times, aircraft registration, and rental journey dates.
• Payment & Transaction Records: Billing information and payment history processed securely through PCI-DSS compliant providers (e.g. Stripe). We do not store raw card numbers on our servers.
• Technical & Device Data: IP address, browser type, device information, and anonymous session telemetry via analytics to ensure platform stability.

How We Use Information

Collected personal information is used solely for legitimate operational, regulatory, and communication purposes:

• Verifying pilot licence currency, endorsements, and medical fitness prior to aircraft dispatch.
• Managing flight bookings, aircraft availability, check-outs, and flight invoicing.
• Complying with aviation safety statutory obligations under CASA and Australian civil aviation law.
• Processing secure rental deposits, fuel credits, and flight hour charges.
• Communicating critical flight safety updates, NOTAMs, or aircraft maintenance changes.
• Enhancing website reliability, user account security, and dashboard experience.

Cookies and Analytics

This website uses cookies, session storage, and analytics tools to understand visitor interactions, authenticate logged-in pilots, and maintain session security across booking journeys. For full details on our cookie usage and how to control your preferences, please refer to our dedicated Cookie Policy.

Data Storage and Security

We implement industry-standard technical and organisational safeguards to protect personal information from unauthorised access, misuse, loss, alteration, or disclosure. Digital records and uploaded pilot licences are stored in encrypted cloud environments with restricted administrative access. However, no digital transmission across the Internet is completely risk-free, and users are encouraged to maintain secure account credentials.

Disclosure to Third Parties

We do not sell, rent, or trade your personal information. Information may only be disclosed in the following circumstances:

• Regulatory Authorities: Civil Aviation Safety Authority (CASA), Australian Transport Safety Bureau (ATSB), or law enforcement agencies where required by Australian law.
• Service Providers: Vetted technology infrastructure partners (e.g. Supabase, Stripe, hosting platforms) operating under strict data security and confidentiality obligations.
• Insurance Partners: Aviation underwriters or claims adjusters in the event of an aircraft incident or insurance assessment.

Access and Correction

Under the Privacy Act 1988, you have the right to request access to the personal information OZRentAPlane holds about you, and to request correction if you believe the information is inaccurate, out of date, or incomplete. You may update your pilot profile directly in the pilot portal or submit an enquiry to our administration team.

Overseas Data Handling

Some of our technology providers, database cloud infrastructure, or hosting partners may store or process data on servers located outside Australia (such as in secure cloud regions in the United States or Asia-Pacific). We take all reasonable steps to ensure that overseas service providers adhere to data protection standards substantially similar to the Australian Privacy Principles.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory modifications. Any changes will be posted on this page with an updated revision date, and significant changes may be notified via email to registered pilot account holders.

Contact Information & Privacy Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how your personal information is handled by OZRentAPlane, please contact our team via support@ozrentaplane.com.au or through our Contact Us page.